BSS Computing Network/Server Failure

Submitted by alkeller on Fri, 2008-03-07 22:34.

UPDATE: At 12:15pm on 3/12/2008 the server farm switch was replaced and all connections appear nominal. If you notice any further connectivity or performance issues please contact Alex Keller <alkeller@sfsu.edu>.

At 5:43am on 3/7/2008 the primary BSS server farm ethernet switch experienced a critical failure. As a result all server connectivity was severed. At 11:11am we restored connectivity using a backup switch. Unfortunately this backup switch has much slower performance and consequently all server connectivity is severely degraded. We are in the process of getting a new switch or repairing the old one (whichever comes first) and hope to have things back to 100% by Tuesday at the latest. If you notice any network instability or performance issues that require immediate attention please email Alex Keller <alkeller@sfsu.edu> or call the BSS Helpdesk 338-6793. Thank you for your patience.